Last Update: 22/3/2018

By using the PIE smart tape measure device (the “Product”), you are agreeing to be bound by the terms of this Limited Warranty set forth below. If you do not agree to the terms of this Limited Warranty you may return the Product (in its original, unused condition) within 30 days of the date of purchase for a refund in accordance with our return policy as set forth below. This warranty applies only to the person or entity that originally purchased the Product from Bagel Labs or from one of its authorized resellers or distributors.


Return Policy (30 Days Satisfaction Guaranteed Return Policy)

If you are the original purchaser of the Product and you are unsatisfied with your purchase from for any reason, you may return it within 30 days from the original purchase date and receive a full refund when all the following conditions are met:

  • A return request must be made within 30 days of your purchase date by contacting [email protected].
  • The return process can only be started after you receive your return authorization number from [email protected] which shall be issued within 72 hours of your request.
  • You must return the Product to Bagel Labs to receive a refund. Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.


Additional terms and conditions:

  • Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.
  • You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Bagel Labs.
  • If you return Product to Bagel Labs (a) without a return authorization from Bagel Labs or (b) without all parts and accessories originally included with your purchase, Bagel Labs retains the right to either refuse acceptance of such return or charge you the retail value of the missing parts and accessories.


Limited Product Warranty


Bagel Labs warrants to the original purchaser only, that your Bagel Labs-branded products shall be free from defects in materials or workmanship under normal use for a period of one (1) year from the date of purchase.

If a Product is returned to Bagel Labs during the Warranty Period as provided above, and Bagel Labs determines that the Product is defective, Bagel Labs will either repair or replace the unit with either a new or a refurbished Product, or refund the original purchase price in return for the Product, at its option. If the Warranty Period has expired or is otherwise not applicable as per the Scope and Limitation on Warranty (below), we will return the Product to you.

The warranty on this Product is limited to the repair or replacement of defective Products as described in the Limited Warranty section above. This warranty does not cover customer training and education, installation, set up or adjustment, signal or reception problems.

This warranty does not cover damage (i) due to acts of God, other forces beyond our reasonable control, such as internet or power outages, wars, riots, terrorism, labor disputes, earthquakes, floods or other events of “force majeure,” accident, misuse, abuse, negligence, commercial use or modification of, or to any part of your Product; (ii) caused by any third party product, service or system, use of the Product for purposes other than for which the Product was designed or intended, abnormal physical or electrical stress, or use in improper environmental conditions, or use of the Product in violation of written instructions provided by Bagel Labs (which may be provided at the time of purchase or in the Operation & Maintenance Guideline and Safety Rules below). This warranty does not cover defects due to normal wear and tear, scratches, nicks and dents or aging. This warranty does not cover damage due to improper repair, operation or maintenance or connections to improper voltage supply or, to the extent allowed by law, attempted repair by anyone other than a facility authorized by Bagel Labs to service your Bagel Labs Product. This warranty does not cover consumable parts (such as batteries). This warranty gives you specific legal rights, and you may also have other rights which vary from state to state (and jurisdiction to jurisdiction).


b.Operation & Maintenance Guideline

DO NOT subject the device to extreme temperatures or variations in temperature.

Avoid heavy impact or falling of the device.

DO NOT use the string on sharp edges.

DO NOT expose the device to continuous vibration.

DO NOT expose the device to extremely hot or cold temperatures.

Always store the device indoors.

Always keep the device free of dust, water, and direct sunlight.

Clean the tool with a damp cloth.

DO NOT disassemble or modify the device in any way.

DO NOT attempt to change any part of the laser lens.

Full discharge of the battery can reset the Real Time Clock (RTC) and cause time inaccuracy.

String mode accuracy can be influenced by the speed of pull and retraction.

Avoid pulling the string too quickly or completely letting it go to ensure maximum accuracy.


Safety Rules

Read all instructions. Failure to follow all instructions listed below may result in hazardous radiation exposure, electric shock, fire, choking and/or serious injury.

DO NOT direct the laser beams at persons or animals and do not stare into the laser beams yourself. This device produces class 2 laser radiation and this can lead to persons being blinded.

NEVER aim the beams at a workplace with a reflective surface. Bright shiny reflective sheet steel or similar reflective surfaces are not recommended for laser use. Reflective surfaces could direct the beams back towards the operator.

DO NOT allow children to use the device without supervision. The string can cause strangulation and children could unintentionally blind other persons.

Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.

The use of optical instruments with this device will increase eye hazards.

Have the device repaired only through qualified specialist using original spare parts. This ensures that the safety of the device is maintained.

DO NOT use this device for any purpose other than those outlined in this manual.

DO NOT leave the device “ON” unattended in any normal operating mode.

DO NOT disassemble the device. There are no user serviceable parts inside. Disassembling the device will void all warranties on the device.

DO NOT modify the device in any way. Modifying the device may result in hazardous laser radiation exposure.


Local taxes, local duties, and other charges

You are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods.